What is HP SDS
Breakthrough, cloud-based technology that allows you to dramatically reduce service costs, maximize device up-time, and deliver an exceptional service experience to end your customers. HP SDS seamlessly integrates into OneStop MPS Portal, to provide advanced monitoring and management capabilities on HP devices using Original HP supplies.
HP SDS and OneStop MPS Portal offer users the ability to provide advanced monitoring and management capabilities on HP devices using Original HP supplies. SDS has been seamlessly integrated into OneStop MPS Portal, providing a consistent and easy to use interface, with all the information you need right at hand. The primary goal of SDS is to reduce service cost, maximize device uptime and improve service to end users.
Context sensitive menus and additional dialogs and tabs for SDS specific data means there is no hunting around to utilize the power of SDS.
The HP Smart Device Agent which utilises Jet Advantage Manager (JAM),works in partnership with the OneStop Data Collection Agent. The HP JAM Client (JAMC) is installed silently and requires no additional training to users. With the HP JAM Client installed, this will make diagnosing and fixing supported HP device issues more streamlined, saving time and money. With the implementation of SDS, it will also allow further control and insight on connected HP devices and enables OneStop to capture information on HP USB devices, allowing for accurate billing and support where previously limited.
Features of HP SDS
Immediate and actionable alerts for device events.
“Live” read of device status and history.
HP diagnosis with instructions and the parts needed
Remote access to event logs.
Remotely reboot the device.
Remotely reflash firmware.
Remotely configure device settings
Repair specific videos, instructions and parts list for a specific device and issue
Instant issue expertise for the service desk and field technician
Turn off low supplies messages and notify the user only when the cartridge must be replaced.
Detect premature cartridge replacement and run consumable reports
Monitor a USB connected device, as if it were networked. Full support for capture of meter readings, consumable levels and configuration.
Locate devices that have lost their DCA connection and have gone missing, if this occurs, a message reading “I’m lost” will display on the control panel.
Enable data collection for direct connected printers and MFP’s.